Full Time - Feb 2021 to October 2023 · Long Beach, CA

Research facilitation
Established best practices for how to recruit and run research with varying types of methodologies, as well as built out the research toolset for a rapidly scaling design and research org.

Hands-on Design
Built out medium fidelity flows for a number of applications in addition to establishing user stories and journey mapping

Thought Leadership
First UX Researcher hired at the company - instrumental in creating a culture of user research that goes hand-in-hand with the company’s unique emphasis on the participatory design approach.

Strategy-informed approach
Collaborate with PMs and designers to set quarterly and yearly R&D goals for products at Chorus, as well as internal KPIs to ensure research and research deliverables are best-in-class

Full Time - Apr 2019 to Oct 2020 · San Francisco, CA

participant recruitment and project management
Established best practices for how to recruit and project manage UX research with varying types of methodologies, as well as built out the research toolset for a rapidly scaling design and research org. Developed SQL proficiency to segment customers and track participant outreach for our team’s CRM solution. 

branding + CRM development
Created  ‘Research @ Instacart’, our internal and external-facing brand and participant database for user research.  Drove initiative to set up standards control for marketing outreach, including flagging potential spam-like copy, as well as monitoring contact frequency and developing best practices for our participant database.  

research facilitation
Collaborated with UX researchers to write research plans, identify goals, create discussion guides, and moderated user sessions.

insights library and internal socialization
Created a centralized insights hub for Research @ Instacart to share findings, hosted internal customer panel events and worked with XFNs to promote design-centered thinking within the organization

Contract - Feb 2017 to Dec 2018 · Kirkland, WA

lead eleven person participant recruiting team
Provided operational support for 10+ unique product areas across Google. Facilitated workload allocation, research community engagement, and team mentorship. Monitored and synthesized feedback by driving survey campaigns and team member 1:1’s to solicit areas for team improvement. 

cross-functional stakeholder management
Coordinated research projects with marketing, product, legal, engineering, as well as managed vendor engagements to ensure study success 

Conducted new hire training and quality assurance reviews across a team of 40+ recruiting coordinators' work, including developing coordinator KPIs and engaging when necessary with recruiters on process improvement.

project management
Recruited over 800 participants for over 120 UX studies globally varying from in-person lab sessions, field studies, remote video-calls, and longitudinal product studies.

Designed external participant acquisition campaigns by working with multiple XFN partners in both marketing and legal to present ideas, set timelines, create deliverables, and obtain required approval.

Contract - Jan 2016 to Aug 2016 · Seattle, WA

Performed data analysis and research to assure Ookla’s main product, Speedtest, is providing its partners with the most up-to-date, accurate information about ISPs within the global telecommunications market.

Writer on the 2016 U.S. Speedtest Market Report, performing industry analysis and extrapolating on current market trends in the consumer broadband and mobile industries

Contract - Mar 2014 to Oct 2015 · Redmond, WA

Principal participant recruiter and subject matter expert for Visual Studio. Executed weekly recruitment of software engineers fitting a diverse array of developer profiles for UX studies. Additionally, built panels for longitudinal studies tracking for multiple n=50+ studies, each of which could take place over a duration of three quarters.